Safety & Emergency Procedures

Safety Protocols for In-Home Personal Assistance Services

The Heritage Residence LLC is committed to the safety and well-being of every client receiving Personal Assistance Services in their home. The following protocols are in place to protect clients, staff, and the communities we serve.

EMERGENCY RESPONSE

All staff are trained to respond promptly to emergencies. In the event of a medical emergency, staff will call 911 immediately and notify the agency administrator. Clients are encouraged to keep emergency contact information posted in a visible location in their home.

INCIDENT REPORTING

All accidents, injuries, unusual incidents, or suspected abuse or neglect involving clients are documented and reported in accordance with Texas HHSC requirements. Clients and family members may also report concerns directly to the Texas HHSC at 1-800-458-9858.

INFECTION CONTROL

Staff follow standard infection-control precautions including hand hygiene, use of personal protective equipment (PPE) where applicable, and staying home when ill.

HOME SAFETY

Prior to initiating services, the agency may conduct a home assessment to identify any safety risks. Clients and caregivers are educated on fall prevention, medication storage, and safe environment practices.

AFTER-HOURS EMERGENCIES

For after-hours emergencies, clients and families may reach the alternate administrator at (972) 388-4019.

Our Story

Every website has a story, and your visitors want to hear yours. This space is a great opportunity to give a full background on who you are, what your team does, and what your site has to offer. Double click on the text box to start editing your content and make sure to add all the relevant details you want site visitors to know.

If you’re a business, talk about how you started and share your professional journey. Explain your core values, your commitment to customers, and how you stand out from the crowd. Add a photo, gallery, or video for even more engagement.